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Building a Content Strategy for B2B Software

A screenshot of the high-level strategy for a content pillar.

A good content strategy doesn’t come from having the right topic list. It comes from iteration.

The strategy we built at Chief took five versions to get right. Eventually, it became the infrastructure underneath every content-sourced pipeline dollar. Getting there was a process.

The Goal

The content had one job: take the brand from obscurity to pipeline.

The Plan

The most recent strategy ran on five pillars, all anchored to one question: How do I make revenue more predictable? Everything we published either answered that directly or built the authority to answer it credibly.

The Process: Four Changes That Sharpened It

1. We refined the target audience. We started with a broader audience: SaaS executives. Sales conversations taught us that was too broad (read: too far from the value) to write anything sharp. We narrowed to sales specifically and rebuilt the strategy around that one audience. The specificity gave every piece a stronger editorial point of view.

2. We moved down the funnel. We reprioritized the calendar to build bottom-of-funnel content first, instead of chasing traffic with top-of-funnel pieces that had nowhere to send people. That got us more visibility in both traditional search and AI search, and it helped us reach more people evaluating solutions.

3. We improved the research process. We didn’t have gobs of customer data to draw on early. So we built a lighter-weight process for surfacing insights our audience would actually care about, and made better research a standard part of every piece. That’s how we produced the non-commodity content that search engines—and actual human users—reward.*

4. We diversified distribution. One well-researched long-form piece now gets repurposed into a LinkedIn thread, a Reddit discussion, and a handful of standalone posts pulled from its data. Same insight, several jobs. We picked channels based on where we had high confidence our audience already spent time, and each new format created another trust signal that made us more likely to get cited in AI search.

The Results

All of the pipeline marketing has generated at Chief is attributable to either social or organic channels. The iterative content strategy drove strong results for the business:

  • 840K impressions, 6.1% engagement rate
  • 196 MQLs, 32 SQLs
  • 16K active site users
  • 6x BoFu search citations (7→54 in one month) — see the full AI search experiment

Learnings

Iteration isn’t failure; it’s the process. The first version of this strategy wasn’t wrong, it just hadn’t been tested yet. Each revision got stronger because we’d learned something the last one couldn’t have told us. If you’re still on v1 of your content strategy a year in, you’re probably not iterating often enough.

Start with the money pages. Traffic without conversion infrastructure is a leaky bucket. Fixing bottom-of-funnel before scaling top-of-funnel meant every piece we published had somewhere useful to send people. Most teams get this backwards.

Category creation content is an advantage, not a weakness. There’s no existing search volume for a category that doesn’t exist yet. That’s uncomfortable if you’re chasing traffic. It’s a real opportunity if you’re building authority instead.

*These em dashes were home grown and harvested from the fertile soil of the author’s mind.

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